Refund & Cancellation Policy

We strive to provide the best service possible at QR Monkey. If you are not satisfied with your purchase, we're here to help.

1. Pay-per-QR (₹1)

If you purchased a permanent QR code for ₹1, you are eligible for a refund within 24 hours of purchase, provided that:

• The QR code has not been actively distributed or scanned by end-users.
• The refund request is initiated within the 24-hour window.

2. Pro Monthly Subscription (₹299/month)

For our monthly subscription tier:

• You may request a refund within 24 hours of your initial subscription purchase.
• Renewals are generally non-refundable unless there was a billing error.

3. Cancellation Policy

You can cancel your Pro subscription at any time. When you cancel:

• Your account will remain active on the Pro tier until the end of your current billing cycle.
• There are no partial refunds for unused days remaining in the billing cycle.
• To avoid being charged for the next month, you must cancel before the renewal date.

4. Non-Refundable Cases

Refunds will not be provided in the following scenarios:

• The request is made after 24 hours from the time of payment.
• The QR code has been actively scanned and utilized.
• The user has violated our Terms and Conditions resulting in account termination.

5. How to Request a Refund

To initiate a refund request, you may:

1. Navigate to the Settings page within your user dashboard and use the refund option for the specific transaction.
2. Alternatively, contact us directly via our Contact Us page, providing your account email and transaction ID.

6. Refund Processing Time

Once your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.